Chatbots, How They Can be Useful on Your Site

“Imagine how you would be if you were not connected.” -Created by InspiroBot

Chatbots, they’re everywhere. Sometimes you don’t even realize you’re talking to one. Still, they have their issues, we can defeat them quite easily still by asking out-of-left-field questions or repeating ourselves like a fool. But, that’s not to say they haven’t improved. In fact, they’ve evolved so significantly in the past year thanks to artificial intelligence (AI) and the natural language programs that power them that sometimes they feel human – queue the AI takeover. Though we’re not on that level yet – thank you baby Jesus – chatbots are becoming an ever-present force among business and marketing which is further accelerating their development.

By 2020, more than 85 percent of customer interactions will be handled by a machine or effective virtual assistant and will be the top way for businesses to differentiate themselves.

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No Offense, but May I Speak with a Chatbot?

chatbot

In 2001, GooglyMinotaur, an AOL Instant Messenger bot, was developed by ActiveBuddy to promote Radiohead’s fifth album, Amnesiac. Its release marks one of the earliest commercial uses of Chatbots. After conversing with nearly one million people about Radiohead related content, the bot was switched off. The cause of death is undetermined.

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What Does the Future Hold for Chatbots?

chatbots

What does the future hold for Chatbots might be a question of yours. To be frank, there is no real answer. 2017 was honestly a flop for the chatbot. We have yet to see the functions that were predicted years ago. However, there is one thing I can say for certain and that is, chatbots are not going away. After reading 10 + articles on chatbots posted in the last month, I was able to determine some predictions for 2018 as the chatbot industry enters a more mature phase.

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