“Imagine how you would be if you were not connected.” -Created by InspiroBot
Chatbots, they’re everywhere. Sometimes you don’t even realize you’re talking to one. Still, they have their issues, we can defeat them quite easily still by asking out-of-left-field questions or repeating ourselves like a fool. But, that’s not to say they haven’t improved. In fact, they’ve evolved so significantly in the past year thanks to artificial intelligence (AI) and the natural language programs that power them that sometimes they feel human – queue the AI takeover. Though we’re not on that level yet – thank you baby Jesus – chatbots are becoming an ever-present force among business and marketing which is further accelerating their development.
By 2020, more than 85 percent of customer interactions will be handled by a machine or effective virtual assistant and will be the top way for businesses to differentiate themselves.